REQUEST INFORMATIONS

Privacy Policy


Introduction

Welcome to the website of Les entreprises Gilbert lalonde Inc. (hereinafter referred to as "we", "us" or "our"). We are committed to protecting the privacy of our customers and website users. This Personal Information Protection, Cookie Use, and Privacy Policy (hereinafter: "the Policy") aims to inform you about how Les entreprises Gilbert lalonde Inc. collects, uses, discloses, and protects your personal information in accordance with the Act respecting the protection of personal information in the private sector (hereinafter "PPIPS") and other applicable data protection laws in Quebec or Canada.

Collect of Personal Information

We collect personal information only to the extent necessary to achieve the objectives set out in this Policy when you use our website, make purchases, or interact with our services. The personal information we collect may include, but is not limited to, the following:

  • First and last name.
  • Address.
  • Email address (email address, Internet Protocol (IP) address).
  • Phone number.
  • Payment information (information regarding your credit cards, debit cards, or other electronic payment methods recognized during purchases or transactions).
  • Billing, order, order tracking, and delivery information.
  • Information about products and services purchased.
  • Information for customer service, support, or after-sales service.

We collect this information when you voluntarily provide it to us, for example, when creating an account, placing an order, or communicating with our customer service.

Use of Personal Information

We use your personal information for the following purposes:

  • Providing the products or services you have requested.
  • Processing payments and billing, as well as responding to your inquiries, order follow-ups, or support requests.
  • Communicating with you about our products, services, and special offers.
  • Communicating regarding after-sales service, exchanges, returns, warranties, or product recalls.
  • Continuously improving our products and services.
  • Complying with legal obligations.

Use of Connection Cookies

(hereinafter: "Cookies")

We use cookies and similar technologies to improve your experience on our website. A cookie is a small text file stored on your computer or mobile device by the web browser. Cookies help us understand how you interact with our website, personalize your experience, and analyze usage trends.

Types of Cookies

  • Essential Cookies: These cookies are necessary for the operation of our website, allowing you to navigate and use its basic features.

  • Preference Cookies: Preference cookies allow a website to remember information that changes the way the site behaves or looks, such as your preferred language or the region you are located in.

  • Performance Cookies: These cookies help us collect information about how visitors use our website, for example, which pages are the most popular. This data is used to improve the website and enhance your experience.

  • Statistical Cookies: Statistical cookies help website owners understand how visitors interact with websites by collecting and reporting information anonymously.

  • Advertising (or Marketing) Cookies: We may use third-party cookies to deliver personalized advertisements based on your interests.

Cookie Control

You can generally configure your browser to refuse cookies or to alert you when cookies are being sent. However, please note that some parts of our website may not function properly without the use of cookies.

Disclosure of Personal Information

We will not disclose your personal information to third parties without your consent, except in the following cases:

  • When necessary for the provision of our products or services, including, but not limited to, the delivery of goods by a third-party carrier.
  • When required by law or a court order.
  • When necessary to protect our rights, safety, or that of our users.
  • When necessary for the prevention of fraud or similar acts.
  • In the event of mergers, acquisitions, or the sale of all or part of our assets, your personal information could be specifically transferred to these third parties.

Transfer of Personal Information Abroad

We sometimes use service providers located outside of Canada (including outside the province of Quebec) to fulfill specific mandates in the normal course of our business. Therefore, it is possible that some of your personal information may be transferred to locations other than your province, territory, state, or country of residence.

In such cases, we ensure that the personal information is transferred to countries that have received an adequacy decision from the competent authority, or that the personal information is adequately protected by appropriate technical, organizational, contractual, or other legal means.

Security of Personal Information

We implement appropriate security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. This includes protecting payment information through encryption.

Retention of Personal Information

We retain your personal information for as long as necessary to achieve the objectives outlined in this Policy, unless a longer retention period is required by law.

Destruction of Personal Information

We will securely destroy personal information received at the end of the retention period, or when this personal information is no longer required.

However, in certain cases and for serious and legitimate purposes, such as for statistical data or otherwise, we may anonymize personal information (meaning rendering it irreversibly and permanently impossible to identify the person through the information). This procedure will make it impossible to trace the individual linked to the information. The remaining data will be destroyed in accordance with the previous paragraph.

Links to Third-Party Sites

We wish to inform you that this Policy does not apply to other third-party websites that may be accessed via links on our web pages. We are not and cannot be held responsible for these third-party sites, their content, access, or the way they may use your personal information.

Consequently, any personal information you transmit through these third-party websites is subject to their own privacy and/or data protection policies. It is your responsibility to review these policies on third-party websites.

Use of Google Inc. Products

a. ReCAPTCHA

We may use the ReCAPTCHA product from Google Inc. (Google) to protect form entries on our website. This system is used to check whether the data entered on our site (contact form) was entered by a human or by an automated program to avoid malicious activity. For more information, we invite you to visit the Google reCAPTCHA website and review their own policies.

By using the ReCAPTCHA service, you consent to the processing of data about you by Google in the manner and for the purposes set out in their policies.

b. Google Analytics

We may use the Google Analytics product from Google Inc. (Google) for the purposes of improving user experience and analyzing our customer base. For more information, we invite you to visit the Google Analytics website and review their own policies.

By using our website, you consent to the processing of data about you by Google in the manner and for the purposes set out in their policies. For any information to this effect, please contact our representative in the Contact section below.

Your Rights

In accordance with the PPIPS and other applicable laws, you have the right to request access to, rectification, deletion, or portability of your personal information. To exercise these rights or to ask questions about our Privacy Policy, please contact us at technique@lalonde-brient.co.

You have certain rights regarding your personal information, including:

  • The right to access your personal information.
  • The right to correct your personal information if it is inaccurate.
  • The right to withdraw your consent at any time when the personal information transmitted was provided based on your consent.
  • The right to modify your communication preferences.
  • The right to request the deletion of your personal information, subject to legal obligations.
  • The right to object to the processing of your personal information under certain circumstances.

Contacts

Inquiries regarding the collection, use, or communication of your personal information can be addressed using the personal information access form accessible from the footer of the Les entreprises Gilbert Lalonde Inc. website.

You can also write to us at the following address:

Les entreprises Gilbert Lalonde Inc.

technique@lalonde-brient.com

190 chemin St-François-Xavier, Delson, Qc, J5B 1X9

We thank you for your trust in Les entreprises Gilbert Lalonde Inc. and for your interest in protecting your privacy.

Amendments to the Privacy Policy

We reserve the right to modify this Policy at any time. Any changes will be posted on our website with an updated revision date.

By continuing to use our products or services after changes are posted, you accept the terms of the revised or modified Policy.

We thank you for trusting Les entreprises Gilbert Lalonde Inc. with the protection of your personal information.

Date of last update: 26/05/2026

Effective date of policy: 26/05/2026

Contact Information:


Les entreprises Gilbert Lalonde Inc.

technique@lalonde-brient.com

190 chemin St-François-Xavier, Delson, Qc, J5B 1X9